PULSE Privacy Policy

Conscient Sports LLP operates PULSE, including the PULSE mobile application and the website at pulse.conscientsports.com . PULSE provides access to Academy Manager (AMS) and Sales Manager (CRM) for managing sports academy operations and related services.

This Privacy Policy explains how personal information is handled through PULSE. It covers information provided directly by users and information entered by authorised personnel about players, parents or guardians, prospective customers and staff.

1. Information we process

Depending on the features used and the records maintained, information processed through PULSE may include:

• Account information: names, usernames, email addresses, phone numbers, authentication information and assigned access roles.
• Player and parent information: player and parent or guardian details, contact information, enrolment records, academy and batch assignments, attendance, progress reports and related communications.
• Enquiry and sales information: enquiries, lead records, trial bookings, follow-up notes, communication history and enrolment outcomes.
• Fee and payment records: applicable plans, fees, payment amounts and dates, receipts, payment references, instalments, renewals and outstanding balances.
• Operational information: staff and coach assignments, activity records, reports and information submitted through relevant PULSE forms.
• Technical information: session identifiers, cookies and website storage used to support sign-in and application functionality. Website infrastructure may also process IP addresses, browser or device information and request or error logs.

2. How we use information

We use information for purposes connected with operating PULSE, including:

• Authenticating users and managing access permissions.
• Managing academy enrolments, player records and attendance.
• Scheduling trials and handling enquiries and follow-ups.
• Preparing progress reports and managing parent communications.
• Maintaining fee, receipt, instalment and renewal records.
• Supporting staff coordination, reporting and customer support.
• Investigating technical problems and protecting the service against misuse.
• Meeting applicable record-keeping and legal obligations.

3. Access to and sharing of information

Authorised Conscient Sports personnel may access information according to their responsibilities and assigned permissions.

Information may also be processed by service providers supporting hosting, technical maintenance, communications and, where enabled, payment processing. Information provided to these services is limited to what is needed for the relevant function.

We may disclose information where required by applicable law, a valid legal request, or where necessary to investigate fraud, protect the service or establish, exercise or defend legal claims.

4. Cookies and website storage

PULSE uses cookies and website storage to maintain sign-in sessions, remember relevant preferences and support application functionality. The mobile application displays the PULSE website, so these technologies may also operate within the app.

Clearing browser or application storage may remove saved preferences and require you to sign in again.

5. Security

The PULSE website is served over HTTPS. Access to operational information is managed through user accounts and assigned permissions.

Users should keep their login credentials confidential and report suspected unauthorised access to explore@conscientsports.com .

6. Information retention

We retain information for as long as needed for the purposes described in this policy, including providing academy services, maintaining relevant operational and financial records, resolving disputes and meeting applicable legal obligations.

Retention depends on the type of information, the status of the relevant account or academy relationship, and any applicable record-keeping requirements. Information that is no longer required is deleted or anonymised.

7. Access, correction and deletion requests

You can contact explore@conscientsports.com to request access to, correction of, or deletion of personal information held through PULSE, including information associated with your account.

Include your name, the email address or phone number associated with the relevant record, and a description of your request. For deletion requests, use the subject “PULSE — Data Deletion Request”. Do not include your password.

We may need to verify your identity or authority to act for another person before processing a request. Some records may need to be retained for legal, accounting, fraud-prevention or dispute-resolution purposes. Where this applies, we will explain the relevant restriction when responding.

8. Children's information

PULSE may contain records about children participating in Conscient Sports programmes, including player details, parent or guardian contact information, attendance and progress reports. This information is used for academy administration and related services.

Parents or legal guardians can contact explore@conscientsports.com with questions or requests concerning their child's information. We may verify their authority before providing information or making changes.

9. External services

PULSE may contain links to external websites or services. When you use an external service, including a payment service where available, its own privacy policy governs information it collects directly. This policy covers Conscient Sports' handling of information through PULSE.

10. Changes to this policy

We may update this policy to reflect changes to PULSE or our information-handling practices. The updated policy will be published on this page with a revised date.